Listening for Change: Motivational Interviewing Techniques for Client-Facing Staff

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Overcome vaccine hesitancy while building trust

How to approach persistent COVID-19 vaccine hesitancy and deliberation is an issue that many service providers continue to face. Join this interactive webinar where panelists working alongside refugee, immigrant and migrant (RIM) communities will discuss the benefits of Motivational Interviewing (MI) techniques to address COVID-19 vaccine hesitancy, and provide practical, inclusive approaches. 

MI techniques respect client autonomy and provide a framework for collaborative discussions that can elicit a change in behavior and attitudes. This is done while maintaining client trust and privacy.  Webinar participants will have the opportunity to learn MI techniques and to practice skills in small groups. 

After this webinar participants will

  • Understand why MI helps elicit change in attitudes and behaviors
  • Recognize the basic skills involved in MI
  • Apply MI skills in their discussions related to the COVID-19 vaccine
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Dr. Nusheen Ameenuddin
Chair Diversity and Inclusion Council Mayo Clinic Health System, Assistant Professor of Pediatrics and Consultant, Mayo Clinic & Chair AAP Council on Communications and Media

Dr Touch

Dr. Phanith Touch
Resident Physician, University of Washington & Member, Khmer Community of Seattle & King County Health Boards


Dr. Anisa Ibrahim
Medical Director, Harborview Pediatrics Clinic, Associate Professor of Pediatrics, University of Washington; AAP Council on Immigrant and Child Family Health & Board President, Somali Health Board


Pamela Silberman
Health Program Manager, International Rescue Committee (IRC) Salt Lake City