COVID-19 continues to have a disproportionate impact of refugee, immigrant, and migrant (RIM) communities. While health providers may be keen to develop initiatives to reach these communities, doing so without engagement of the communities may result in efforts that are ineffective or even harmful. One-off attempts at community engagement (e.g.
The availability of accurate COVID-19 information that is culturally- and linguistically-appropriate is essential to keeping communities safe. Likewise, it is also important to provide information via channels that community members actively use and trust.
The availability of accurate COVID-19 information that is culturally and linguistically appropriate is essential to keeping communities safe. However, there are currently many communication challenges for refugee, immigrant, and migrant (RIM) communities. Language barriers, time restraints, and having patients isolated from their families has resulted in a communication gap between patients, families, and health providers.
Some multilingual case investigation and contact tracing (CICT) staff have encountered unique challenges when using standard scripts for CICT, particularly when encountering situations with cases or contacts not covered by the script. These situations pose not only communication barriers but may be particularly difficult or stressful for CICT staff.
COVID-19 has impacted and further disenfranchised many communities, including immigrants, migrants, the elderly, and others. The needs of these communities are complex and solutions require many stakeholders and partners.